Speechpath.ie, Ireland’s longest-running VoIP provider, offers a suite of CRM integrations designed to streamline business communications and enhance customer relationship management. Through its Sip2Web platform and robust JavaScript SDK, Speechpath integrates seamlessly with leading CRM systems, providing businesses with real-time data, improved efficiency, and a more personalized customer experience.​

CRM Integrations Offered by Speechpath

Speechpath supports integrations with a variety of popular CRM platforms, including:​

  • Salesforce

  • HubSpot

  • Zendesk

  • Zoho

  • Microsoft Dynamics

  • Insightly

  • OnePageCRM​

These integrations enable features such as click-to-call, automatic call logging, screen popping, and real-time analytics, enhancing the functionality of your CRM system.

Benefits of Integrating Speechpath with Your CRM

1. Enhanced Productivity

With features like click-to-call and automatic call logging, your team can initiate calls directly from the CRM and have call details automatically recorded, reducing manual data entry and saving time. ​

2. Improved Customer Experience

Access to real-time customer data during calls allows for more personalized interactions, leading to higher customer satisfaction and loyalty.​

3. Real-Time Analytics

Speechpath’s integrations provide live call statistics and wallboards, offering insights into call volumes, durations, and agent performance, which can inform business decisions and strategies. ​

4. Seamless Remote Work

The browser-based Sip2Web platform supports voice, video, screen sharing, file sharing, and instant messaging, facilitating effective remote collaboration.

Technical Integration via JavaScript SDK

For businesses seeking custom integrations, Speechpath offers a JavaScript SDK that utilizes PubNub’s publish/subscribe service. This allows developers to embed live call data, presence information, and statistics directly into web applications, providing a tailored communication experience.

Conclusion

Integrating Speechpath with your CRM system can significantly enhance your business’s communication capabilities, providing real-time data, improving efficiency, and delivering a superior customer experience. Whether using out-of-the-box integrations or developing custom solutions with the JavaScript SDK, Speechpath offers the tools necessary to elevate your customer relationship management.

For more information on integrating Speechpath with your CRM, visit Speechpath.ie or contact our support team at support@speechpath.ie.