Working in tandem with Speechpath Cloud PBX, SIP2Web and vOffice will help your call answering agents to become more productive and efficient whilst saving time and making their work lives easier.
Empowering your agents with instant screen popping for inbound ringing calls, agents are presented with a web based interactive overview of the client company.
This overview details the name of the company, how to greet the caller, how to respond to any possible questions the caller might have and how to handle calls. A side panel displays all the general information about the company, while a contacts panel holds details on each company contact – where a single click will initiate a call, transfer a call, or send an email to the contact.
vOffice agents can choose to use either a desk phone or the integrated web softphone as their extension. They can simply choose which device to answer on for every incoming call. They can also setup a second device to ring, such as a speaker, so ring tone can never be missed.
Sign up today and start benefiting from using vOffice for your company’s call answering needs.