This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is collected and used by Speechpath. Please read our privacy policy carefully prior to submitting any personal data.
We collect information from you when you register on our site, place an order, subscribe to a newsletter or respond to a survey.
When registering or calling Speechpath, you may be asked for your:
Name
Business name
Email address
Mailing address
Phone number
These will help our support teams to follow up on any sales, technical or contractual enquires.
We collect information on the use of our services, including information from your devices and applications that you (or your users) use to access any of our websites, applications or services. The information we may collect about usage can include:
Device type and operating system
Screen resolution
Geographic location
Pages you have visited
Referral URLs
Your IP address
This information is collected via cookies and you can find more about our use of cookies in the Automatic Data Collection Tools section.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website to better serve you.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We perform regular server updates and malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have restricted access. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when an order is placed, or when personal information is submitted or accessed, to maintain the safety of personal information.
By using our services or visiting our website, the submission of data to us shall constitute your consent to allow us to process your personal data in accordance with the terms of this policy.
Speechpath products and services are for business use and not directed at individuals under the age of 16. Speechpath does not knowingly collect information from children. If we obtain actual knowledge that we have collected information from a child, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from a child, please contact us by clicking this link.
The majority of our customers already have access to their personal data. If you do not have an account or if you have questions about your account information or other personal data, , please contact us by clicking this link.
Speechpath may monitor and record communications with you, including e-mails and phone conversations. Any information we collect may be used for the daily operation of the business and to ensure we fulfill our legal and regulatory obligations.
We do not sell or trade your data to outside third parties.
We use automatic data collection tools to collect your personal information to help run Google Analytics, Adwords and mailing accounts. (see how Speechpath uses automatic data collection tools below).
We use selected third parties for marketing purposes, we may share information about the use of our website, and in such circumstances, any information we share will not include any data that can be used to identify you.
Procom Voice Solutions Ltd t/a Speechpath are regulated by Comreg, so there may be a request from Comreg and law enforcement authorities to share personal data as and when requested.
There may be times we need to instruct a third party to carry out checks on your personal data (i.e. credit check), prior to us carrying out such tasks, you will be informed of the necessary checks for our business purposes or as required by law.
The Speechpath website uses cookies to remember log-in details, collect statistics to optimise site functionality, collect information on user activity, improve your user experience and deliver content tailored to your interests.
Speechpath also allows third-party advertising companies to use cookies on our web sites in order to optimise our advertisements and marketing and to serve advertisements specific to your interests on other websites.
Speechpath may use Google’s remarketing services to tailor advertisements to your perceived interests. Remarketing uses cookies and device identifier data to serve ads based on users’ past visits to the website. This data may be processed by a third party that operates as an SEO agency. This data won’t be shared with any other advertisers and Google won’t use your remarketing lists to advertise its products.
Personalised adverts can be turned off through your Google personalised advert settings, found here: https://adssettings.google.com/authenticated.
If you choose to receive marketing emails or newsletters from Speechpath, we may track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages, through the use of web beacons and personalised URLs embedded in these communications. This allows Speechpath to better personalise future communications and limit these communications to subjects that are of interest to you.
You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies.
Our website uses Google Analytics cookies. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit https://www.google.com/policies/privacy/. You may opt-out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
We honour do not track signals and do not track plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
To find out more about our cookie policy, click here.
Customers should note that, while Speechpath ensures every effort is taken to protect their privacy with various strict internal procedures. Customers should still note that information disclosed over the Internet is inherently not secure and is on a public network. Speechpath cannot be held responsible nor do we accept liability for unauthorised access to the public network. All information provided by customers is done entirely at the customer’s own risk.
Typically, we keep personal data for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this privacy statement, to protect Speechpath from legal claims and administer our business. When we no longer need to use personal data, we will delete it from our systems and records or take steps to anonymise the data unless we need to keep it longer to comply with a legal or regulatory obligation.
We will make changes to this notice from time to time, particularly around how we use your information, and changes around our technology and products. If we make changes that materially alter your privacy rights, we will alert you to changes by placing a notice on the Speechpath website, by sending you an email, and/or by some other means.
The most recent changes to this privacy policy were made on:
December 2023
You may contact us using the information below.
Procom Voice Solutions Ltd
t/a Speechpath
18A Rosemount Business Park
Ballycoolin
Dublin
D11 P923
Tel: +35316190619
Email: support@speechpath.ie